China tea spirit
We want you to be satisfied with your purchase. China Tea Spirit accepts returns according to the terms below.
How to request a return
Please contact [email protected] within 3 calendar days of delivery to request a return or report a problem.
Once your return request has been approved, the item must be shipped back within 28 days of delivery.
Return eligibility
To be eligible for a refund, an item must be returned in the same condition in which it was received. The item must be unused and returned with its original packaging, accessories, and tags, where applicable.
Non-returnable items
The following items are not eligible for return or refund unless they arrive damaged or defective:
Return shipping and fees
For non-defective returns, including items that the customer no longer wants or does not like, the customer is responsible for the return shipping cost.
Original shipping charges, customs duties, bank or credit card fees, and other applicable fees are non-refundable.
A 15% restocking fee, calculated on the original product price, applies to all eligible non-defective returns for which a refund is issued.
Exchanges after delivery
We do not offer direct exchanges for items that have already been delivered.
If you would like a different item because you changed your mind or no longer want the original item, you must first return the original item under this non-defective return policy. The customer is responsible for the return shipping cost, and the applicable 15% restocking fee will apply.
Once the return has been processed, you may place a new order for a different item.
Damaged, defective, or incorrect items
For damaged, defective, or incorrect items, please contact us before returning the item and include your order number and photos.
We will review the issue and provide the appropriate resolution. If a return is required, we will provide return instructions and cover the reasonable return shipping cost.
Please do not send the item back without contacting us first.
Order changes before shipment
If you need to change an order before it has shipped, please contact us as soon as possible. We will do our best to accommodate your request.
Once an order has shipped, any change request must follow the return process described above.
Refund processing
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 14 days after receipt and inspection of the returned item for refund processing.
Handmade products
Handmade products may contain minor variations or imperfections that are part of their character and are not considered defects. Please review the product description carefully before purchasing.
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