China tea spirit

Refund Policy

Thank you for purchasing our products! We hope you have been enjoying our shopping experience.

At China Tea Spirit, we are committed to providing our customers with the highest quality products and services. If you are not satisfied with a purchase, we offer money-back guarantee. 

Please contact service@cnteaspirit.com within: 3 days of delivery
Ship items back within: 28 days of delivery.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

The following items can’t be refunded
Because of the nature of these items, unless they arrive damaged or defective, refund can’t be accepted for:
 – Custom or personalized orders
 – Digital downloads
 – Items on sale

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 14 days from the receipt of your item to process your refund.

Please note that
– Refunds do not include shipping costs, bank or credit card charges, customs duties or any other fees.
– A 15% of original product price restocking fee will be charged for all returns. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please be advised that handmade products may have imperfections, which will not be classified as defects. Please read the product description carefully before you purchase.

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